How to Request Correction of Inaccurate or False Information in Credit Registers?

Have you discovered that the information about you in the BRKI and NRKI registers is incorrect, inaccurate, or incomplete? Please contact us with the completed request for correction of inaccurate or false information. You can find the forms HERE. How can you deliver your request to us?

  1. Online through the client zone of the kolikmam.cz portal
  2. In person at the CRIF Client Center (don't forget to bring your identification card; we cannot process your request without it)
  3. Via data box ID: R4QDCBE
  4. By mail (if you are of foreign nationality, your signature on this request must be officially certified)

Upon receiving your notification regarding the processing of false or inaccurate information in the registers, we will make every effort, in cooperation with the relevant financial institution, to rectify the situation as soon as possible. If it is not possible to rectify the situation, we will promptly eliminate the false or inaccurate information.

The authority responsible for the out-of-court resolution of consumer disputes under Act No. 634/1992 Coll., on Consumer Protection, as amended, is the Czech Trade Inspection, with its registered office at Štěpánská 657/15, 120 00 Prague 2 (www.coi.cz).

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